Implementation At Indo Rama Synthetics Information Technology Essay

Implementation At Indo Rama Synthetics Information Technology Essay Before the year 2000, at INDO RAMA SYNTHETICS LTD., individual department worked independently to achieve its predefined corporate objectives. Every department used different tools and software. For example, the production department used MIMS software, accounts department used FoxPro and KICKS for its functionalities, while marketing department used tools which were not robust enough to support overall marketing functions. Lots of paper work in Human resource management was mind boggling and time consuming. This lacked inter-departmental coordination and hampered information sharing. For example, a department found it difficult to know about the stock kept by another department even in times of urgency due to lack of information. Inventory management always plays an important role in manufacturing industry, Indo Rama wanted to handle it more effectively. All these were the matters of concern for a company aspiring to be the best in its business globally. There was a need of cross-fu nctional and business process integration. So that company could react to changes in the market and economy in the most effective way. To overcome such problems, Indo Rama decided to go for Enterprise Resource Planning (ERP). The company decided to implement ERP from SAP (System Application Product). Indo Rama has been on SAP ERP platform since 2000, one of the earlier companies in India to migrate to the SAP platform. Also, recognizing core competence principles, the company outsourced its IT functions to ACCENTURE TECHNOLOGIES LTD., a global outsourcing firm, in July 2001. Accenture provides IT infrastructure management for all company locations, all legacy systems and ERP. All locations are connected on Wide Area Network (WAN) to the central server located at Butibori, Nagpur. INDO RAMA SYNTHETICS LTD. has implemented four major modules in SAP ERP: Sales Distribution (SD) Finance Costing (FICO) Material Management (MM) Plant Maintenance (PM) All major sites have been fire-walled; all locations have anti-spam and anti-virus software installed. The ERP and the internet have clearly defined password, tables of authorities and levels of access. Indo Rama Synthetics has also launched an intranet facility, Antarnaad, where internal policies, notices and other relevant organizational information are stored. Other application software that are in operation at Indo Rama include the Leave Management System, EMIS (where management reports for various levels are generated) and an auction site for vendor management. For its communications backbone, Indo Rama uses a Virtual Private Network (VPN), through which all locations are linked. The company has adopted Outlook Express for mail communications with a Linux-based back-end. During 2007-08, the IT team at Indo Rama undertook several projects. The key ones are detailed below. IRSL IRPL merger project Indo Rama Synthetics Ltd. has merged Indo Rama Petrochemicals Ltd into itself. The necessary changes needed to integrate the two entities in the ERP platform have been completed. Data Center The company built a new state of the art data centre at Butibori, Nagpur. All servers, the WAN and other network equipment are housed in this data center. The data center has been protected against unauthorized access and potential mishaps. Biometric security systems ensure that only authorized person can enter and access the data servers. Sophisticated systems have been installed for fire detection and suppression, water leakage, rodent damage and variations in ambient temperature and environment. Data backup of the SAP system is taken on tapes attached to SAP servers. One copy of the tapes is stored in a fireproof safe at data center and another at a location away from the factory. Every month, a set of tapes are also sent to the New Delhi office for safe storage. Packing System The legacy packing and recording system, which records the carton / box information and prints the labels, was on a FoxBASE database management system. This application has been converted onto an Oracle platform with enhanced features and functionality. Attendance Tracking System An attendance tracking system is installed at each department, which read the finger print responses of the employees every time they enter or leave the premises. It reduces the paper work and man power required to track the attendance. Significance of the study A Study was carried out keeping the functional working of IT department in view and its integration with other departments. Working and spending time with major departments helped us in drafting this report in the context of over all company objectives and strategies that necessitate a holistic approach cutting across various functional areas Marketing, Human Resource, Operations, Finance and Business environment. By implementing SAP ERP modules, manufacturing companies can attain Cross-Functional and Business Process integration required for information and data sharing across the organization. These functionalities save resource, cost and valuable time enabling the company to react fast enough to changes in market, competition and economy. Introduction Company Profile The journey of Indo Rama group began with the establishment of Ashok Textiles Limited, Nepal in year 1969. Indo Rama Synthetics ( I ) Ltd. as a cherished dream of Mr. O. P. Lohia (Chief Managing Director, IRSL) came into inception at Pithampura, Indore in year 1989. Indo Rama group have its subsidiaries in Indonesia, Srilanka, Malaysia, Nepal and India. ISO9001, 9002 certified Indo Rama, is among the leading producers of polyester with its products namely Poly Staple Fiber, Partially Oriented Yarn, Draw Textured Yarn, Fully Drawn Yarn and Polyester Chips are exported to Germany, Portugal, Greece, Turkey and Italy. Company believes in product technological advancements and is under technical collaboration with USA based DuPont and Japan based Toyobo. It uses most sophisticated machines from a German manufacturer Barmag and USA based Chemetex Intl. Indo Rama is highly committed to environmental regulations and best practices. Its priorities include minimizing waste, recycling, reusing effluents, controlling emissions, and plantation. The company invests significantly to reduce workplace accidents and ensure safety. Housing colonies, schools and health centers are built by the company as a part of corporate social responsibility. Objectives of the study To understand IT infrastructure management and study SAP ERP modules Material Management, Sales and Distribution, Order Processing, Financial Management, Plant Maintenance at Indo Rama Synthetics Ltd. Study shall help Indo Rama by providing the preliminary work, steps and evaluation required to go ahead in integrating the existing and proposed initiatives, through IT infrastructure management and SAP ERP modules. Study shall help in understanding the importance of Cross-Functional and Business Process integration by adopting IT tools and functionalities, so that manufacturing companies can react fast enough to changes in the market and economy. Brief description of the concepts ERP: An overview In the manufacturing industry, MRP (Material Requirement Planning) became the fundamental concept of production management and control in the mid 1970s. At this stage BOM (Bill of Materials), which is purchase order management that utilizes parts list management and parts development, was in the mainstream. And this concept (MRP) unfolded from order inventory management of materials to plant and personnel planning and distribution planning, which in turn became MRP-II (Manufacturing Resource Planning). This incorporated production management, financial accounting, human resource management, sales and distribution management functions and management accounting functions. It came to globally cover all areas of enterprise mainstay business and eventually came to be called ERP. Enterprise Resource Planning covers the techniques and concept employed for the integrated management of business as a whole, from the viewpoint of the effective use of management resources, to improve the efficiency of an enterprise. ERP packages are integrated software packages that support sales management, production management, accounting and financial affairs. ERP System Manufacturing Inventory Management Sales and Distribution Finance Human Resource Logistics Management Operations Quality Management ERP Implementation: Its relevance The basic idea of ERP is to assimilate companys data at some central location or repository where it can be checked, matched, and shared across the organization. This data is then used for resource planning within the organization in conjunction with the decision systems. Here, INDO RAMA SYNTHETICS aimed at eliminating wasteful duplication of data with the help of ERP. There are various techniques to improve production and efficiency across an organization such as Lean Manufacturing, Six Sigma Quality, Employee Involvement, Factory Automation, etc. These are excellent tools with enormous capabilities to support the business. But one can not achieve the full potential of business with these tools and technique unless they are backed by proper IT strategy, which helps in effective forecasting, planning, and scheduling process. ERP implementation is derived from factors such as the cost benefit analysis, decision making through pros and cons, defining performance goals, data integrity issues and solutions, defining operational environment and software selection. Business planning, strategy development Budgeting and forecasting Production plan and programme Material requirement Work load calculation and resource planning Monitoring operations and overall execution Performance measurement, learning and feedback Figure 1: ERP-related process in manufacturing industries. Mapping IT strategic initiative to ERP A few essential steps should be taken while deploying ERP in business process: Visualization: Visualization of need for ERP and impact on production and organization. Strategy formulation: Formulation of a strategy for ERP implementation and the need for the organization to respond to the changes. Planning of resources: Planning the resources and the overall business. Structuring and prioritization: The structuring of the organization and objectives along with prioritization of business initiatives needs to be outlined in detail before embarking on ERP. Transition: The organization ought to be readied for its transition to ERP paradigm. Deployment: Deployment of the system and new technologies. It also includes deployment of new tools. A proper ERP system selection and implementation helps the management to a large extent. There are various phases in the lifecycle of ERP; the major parts of which are planning, implementation and operation phases. IT enables communication between various parts of ERP and establishes an integrated ERP system. Understand the product requirement Solution planning Design phase SLA presentation and acceptance Implementation, testing Delivery Operation Plan Implement Operate Figure 2: ERP project life cycle implementation Supply Chain Management Supply chain management (SCM) refers to the coordination of activities involved in making and moving a product. SCM encompasses planning and management of all the activities involved in sourcing, procurement, conversion, and logistics management. Importantly, it also includes coordination and collaboration with the extended organizations and channel partners, who can be suppliers, intermediaries, third party service providers, and customers. SCM integrates and act as a balancing agent between supply and demand within and across companies. SCM brings value to business in terms of innovation, service, cost, and quality. Innovation: It brings value on table through unique technology or new conceptual products. Innovation gives an organization a competitive edge over other competitors. SCM helps in this process by allowing/producing optimal volume (raw material or products) and also by increasing efficiency, thereby ultimately reducing the time to market. Cost: An efficient operation with better resource management reduces the overall cost. Service: Better service can always attract customers. It is definitely a competitive advantage and SCM fundamentally contributes to it by its very nature. Quality: The quality strategy dictates production of the best-in-the-class products. SCM can also contribute to it through quality control and excellence in production. SCM, ERP and IT Infrastructure are inter-related. ERP begins with the Material Requirement Planning as depicted in following figure. Using intranets and extranets, all members of the supply chain can instantly communicate with each other, using up-to-date information to adjust purchasing, logistics, manufacturing, packaging, and schedules. A standard set of tools that are used by companies all over the world to coordinate global supply chains that include participants from many countries. Following figure explains intranet and extranet for SCM. Figure 3: Intranets and Extranets for Supply Chain Management Intranets integrate information from isolated business processes within the firm to help manage its internal supply chain. Access to these private intranets can also be extended to authorized suppliers, distributors, logistics services, and, sometimes, to retail customers to improve coordination of external supply chain processes. Inventory and Purchasing Management system MRP (Material Requirement Planning) ERP (Enterprise Resource Planning) ERP and SCM within the organization ERP and SCM across organizations Figure 4: Evolution of ERP and SCM The ERP functions from the perspective of supply chain optimization are shown in following flowchart. Overall process optimization Expense optimization Revenue and Profit optimization Logistics optimization Knowledge optimization Figure 5: ERP optimization at various stages of supply chain The business value of supply chain management systems includes: Streamlined supply chain and accurate information. Reduced supply chain costs. Increased sales through accurate product availability. IT plays a very important role in developing various functionalities and building an integrated system. Following figure highlights IT components in ERP, IT infrastructure and resources in SCM. The SCM planning is the input for ERP. Operating system Data warehouse Retail Link Data, account, analysis Forecast Inventory plan ERP SCM Manufacturing planning Feedback S E R V E R S Intelligent Systems Internet Figure 6: ERP, IT Infrastructure and resources in SCM Customer Relationship Management Customers can be seen as an enterprises most valuable asset, and customer relationship management enable large firms like Indo Rama Synthetics to understand and work with their customers. CRM can also be called a business strategy to select and manage the most valuable customer relationships. It supports effective marketing, sales and service processes. CRM is the process that manages the interaction between company and its customers. With the advent of sophisticated relation databases and data-mining techniques, CRM has enabled Indo Rama to specifically target customers to determine what products, services and values they want. CRM necessitates the alignment of initiatives such as e-business, sales force effectiveness, customer service, customer relationship planning, enterprise resource planning, and supply chain management with customer-accepted value propositions. But to enable CRM to meet the business objectives, it should be backed by IT strategies. The most telling benefit of IT-powered CRM is Return on Investment (ROI). The ROI from CRM typically comes in two forms. The first is cost reductions from increasing the efficiency. For example, when customer data helps an inside sales team maintain productivity levels with fewer resources, cost reductions do result. When the sales agents in the field spend less time manually entering data into slow legacy systems, companies do save time and money. CRM systems capture and integrate customer data from all over the organization, consolidating the data, analyzing the data, and then distributing the results to various systems and customer touch points across the enterprise. A touch point (also known as a contact point) is a method of interaction with the customer, such as telephone, e-mail, customer service desk, conventional mail, Web site, or retail store. CRM systems provide a single enterprise view of the customer and provide customers with a single view of the company regardless of the touch point the customer uses. Figure 7: Customer Relationship Management CRM systems examine customers from a multifaceted perspective. These systems use a set of integrated applications to address all aspects of the customer relationship, including customer service, sales, and marketing. Good CRM systems provide data and analytical tools for determining the financial lifetime value of a customer and customer loyalty and for identifying profitable customers and their needs. Commercial customer relationship management (CRM) software packages range from niche tools that perform limited functions, such as personalizing Web sites for specific customers, to large-scale enterprise applications. The more comprehensive CRM packages contain modules for: Partner relationship management (PRM): PRM software uses many of the same data, tools, and systems as customer relationship management to enhance collaboration between a company and its selling partners. It provides a company and its selling partners with the ability to trade information and distribute leads and data about customers, integrating lead generation, pricing, promotions, order configurations and availability. Employee relationship management (ERM). ERM software deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training. CRM typically provide software or tools for: Sales force automation (SFA): SFA modules help sales staff increase their productivity by focusing sales efforts on the most profitable customers. They provide sales prospect and contact information, product information, product configuration capabilities, and sales quote generation capabilities. Customer service: Customer service modules provide information and tools to make call centers, help desks, and customer support staff more efficient. They have capabilities for assigning and managing customer service requests and may include Web-based self-service capabilities. Marketing: Marketing modules support direct-marketing campaigns with capabilities for capturing prospect and customer data, qualifying leads, and scheduling and tracking campaign mailings. They include tools for analyzing marketing and customer data-identifying profitable and unprofitable customers, designing products and services to satisfy specific customer needs and interests, and identifying opportunities for cross-selling, up-selling, and bundling. Cross-selling is the marketing of complementary products to customers. Up-selling is the marketing of higher-value products or services to new or existing customers. Bundling is cross-selling in which a combination of products is sold as a bundle at a price lower than the total cost of the individual products. Figure 8: How CRM supports Marketing Customer relationship management software provides a single point for users to manage and evaluate marketing campaigns across multiple channels, including e-mail, direct mail, telephone, the Web, and wireless messages. The major CRM products support business processes in sales, service, and marketing, integrating customer information from many different sources. Following figure includes supports for both the operational and analytical aspects of CRM. Figure 9: CRM Capabilities CRM software can also be used to increase customer loyalty through customer service by identifying valued customers and providing them with special services or offers. Following process map shows how a best practice for promoting customer loyalty through customer service would be modeled by customer relationship management. The CRM software helps firms identify high-value customers for preferential treatment. Figure 10: Customer Loyalty Management process map Thus, the business value of CRM systems which benefits companies includes: Increased customer satisfaction Reduced direct-marketing costs More effective marketing Lower costs for customer acquisition and retention Increased sales revenues through identifying profitable customers Reduced churn rate: The churn rate measures the number of customers who stop using or purchasing products or services from a company and is an important indicator of the growth or decline of a firms customer base. Order Processing As soon as the clerk enters the order into the system, system checks the inventory records and finds out whether the items are available or not. If the item are available, procedures are triggered automatically that will inform the people in the sales and distribution department and the finance department. The information will contain the details of the items to be shipped, the most economic route to the customer and so on. Also, the system will trigger procedures in the financial module so that the invoices are sent to the customer. The information is transferred Electronic Data Transfer (EDT) and the payments are received electronically through Electronic Funds Transfer (EFT). If the items are not available, then the production-planning module makes a production schedule, which is made available to the production, materials management and plant maintenance modules so that everybody is prepared to start production as per the production schedule. The material requirement planning is done and any item that is not in stock is ordered. If the supplier is connected to the company, the ordering and the associated processes happen electronically. The plant maintenance gets the list of machines required and ensures that all of them are available. Thus, the production of the item goes on without any hitches. An order entered into the ERP system by the order entry clerk triggers a whole lot of procedures and automatically performs a host of functions. All these processes take only a few minutes to complete. ERP in Order Processing After the order is received, within a very short period of time the goods are on their way to the customer. If the goods are not readily available, the customer is informed about it and is given the delivery schedule. Other than the order entry clerk and the people in the distribution, production and maintenance departments, all the other tasks are done by the system and that too automatically. In a non-ERP environment, these tasks could take days or even weeks to complete. Since the ERP system stores all the data in a central database and since the database is updated by all the modules on a real-time basis, the information available in the database is up-to-the minute. This integration of the different business functions and the automation of the business processes and the availability of information is what make the ERP systems capable of producing dramatic improvements in productivity and profitability. Following flowchart explains the order process: In stock? Finished Goods Inventory No Order Production Planning Material Management Production Plant Maintenance Sales Distribution Finance Invoice/Bill Yes Figure 11: Order Processing in an ERP System Finance and Costing The financial application components of the ERP solutions work hand-in-hand to improve the bottom line and the financial goals of organizations. Financial functionalities are integrated across all business areas and all geographic areas. This integration includes all other modules, from material management to human resources to logistics. Because the ERP system automatically links related areas, it eliminates the need to repeat procedures. Data is entered only once. Within the ERP system, all areas work in concert, creating a new level of efficiency in handling financial data. The financial modules of most ERP systems provide financial functionalities and analysis support to thousands of business in many countries across the globe. These ERP systems include not only financial application components, but also Human Resources, Logistics, Business Workflow and links to the internet. Financial modules of most ERP systems will have the following subsystems: Financial Accounting: General ledger, Accounts Receivable/Payable, Special Ledgers, Fixed Asset Accounting, Legal Consolidation. Investment Management: Investment Planning/ Budgeting/ Controlling, Depreciation Forecast/ Simulation/ Calculation. Controlling: Overhead Cost Controlling, Activity-Based Costing, Product Cost Accounting, Profitability Analysis. Treasury: Cash Management, Market Risk Management, Funds Management. Enterprise Controlling: Executive Information System, Business Planning and Budgeting, Profit Center Accounting. Purchasing (Quantity, Value) Sales (Order, Bill) Vendor (Payable) Customer (Receivable) Fixed Assets Employees (Salary, Wages) GENERAL LEDGER Figure 12: General Ledger in ERP Financial Module. Material Management The Material Management module of ERP optimizes all purchasing processes with workflow-driven processing functions, enables automated supplier evaluation, lowers procurement and warehousing costs with accurate inventory and warehouse management and integrates invoice verification. The main modules of Material Management module are: Pre-purchasing Activities: This system supports the complete cycle of bid invitation, award of contract and acceptance of services. The pre-purchasing activities include maintaining a service master database, in which the descriptions of all services that are to be procured can be stored. Requirement Calculation Requisition for Quotations Quotation Evaluation Vendor Selection Vendor Ratings Contracts Figure 13: The Pre-purchasing activities module Purchasing: Purchasing system performs tasks like procurement of materials and services, determination of possible sources of supply for a requirement identified by materials planning and control system or arising directly within a user department, monitoring of deliveries and payments to vendors and so on. Vendor Evaluation: Vendor evaluation component has been completely integrated into the Material Management module. Information such as delivery dates, prices and quantities can be taken from purchase orders. Vendor evaluation also uses data from Quality Management, such as the results of incoming inspections or quality audits. It also access basic data in Material Management, such as goods receipt data from Inventory Management. The Vendor Evaluation system supports the optimization of the procurement processes in the case of both materials and services. It provides accurate information on prices, terms of payment and delivery. By evaluating vendors, company can improve competitiveness. Inventory Management: Inventory Management system allows company to manage its stocks on a quantity and value basis, plan enter and check any goods movements and carry out physical stocks reflect all transactions resulting in a change in stock and thus, in updated inventory levels. The user can easily obtain an overview of the current stocks of any given material. For each material, not only are the stocks in warehouse shown, but also the stocks ordered but not yet delivered, reserved for production or for a customer, and the stocks in quality inspection can be monitored. The stocks are managed not only on a quantity basis but also by value ­Ã‚ ­Ã‚ ­Ã‚ ­-a prerequisite for cost accounting. With every goods movement, the following values are updated: Stock value for inventory management Account assignment for cost accounting Invoice Verification and Material Inspection: The invoice verification component provides the link between Material Management module and the Financial Accounting, controlling and Asset Accounting components. Invoice verification in Materials Management serves the following purposes: It completes the materials procurement process-which starts with the purchase requisition, continues with the purchasing and goods receipt and ends with the invoice receipt. It allows invoices that do not originate in materials procurement (for example, services, expenses, course costs, etc) to be processed. It allows credit memos to be processed, either as invoice cancellations or discounts. Sales and Distribution A Sales and Distribution module will contain the following subsystems: Master Data Management: Every company will have products, customers, and will require raw materials and will have suppliers. The task of the Master Data management module is to keep information about all these entities, so that these can be made available to the decision-makers and also for the automatic generation of reports, contracts, invoices and so on. Order Management: This module includes Sales Order Management and Purchase Order Management and supports the entire sales and purchase processes. Warehouse Management: Components of a good Warehouse Management application include following: Inventory Planning: It comprises all planned inventory movements, which enable the accurate forecasting of trends and the consequent adjustment of reordering points, safety stock, lead-times for orders and service levels. Inventory planning also allows the commitment of inventory to a specific customer order-so that customer receives the right order in the right quantity at the right time. Inventory Handling: Allows for monitoring of all warehouse order scenarios such as receipt, issue and transfer of inventory. To ensure fast communication with suppliers and customers, advanced shipping notifications can be received or sent by means of Electronic Data Interchange (EDI),

Old Chinese Old Allegory

â€Å"A wooden cask is made up of many planks, once one of the planks is crashed, the cask can not store water any more†, goes an old Chinese Old Allegory but has a collective responsibility with other planks towards the well being of the wooden cask. The plank does not belong to itself. The damaged plank harms the cask’s capability. Like the plank, I do not just belong to myself. Now, I am the captain of my school basketball team. I had taken a lot of basketball games before I became the captain. There is a game that I bet I can hardly forget in my whole life.â€Å"Overhead pass, Zhu! † Wang, my teammate said, waving her hands aside, I was running with the ball towards the short girls who decided to block me, because I thought they do not have the ability to block me due to their short statures. ‘Zhu, come on! ’ spectators shouted. Yes! I evaded a girl successfully. ‘Brilliant! ’ spectators shouted again. Yes! I evaded another girl†™s ‘talon’ secondly. ‘Come on; Come on†¦Ã¢â‚¬â„¢ I felt my pulse rated quickly. The yelling and the attentions, which were given by almost all the spectators, made me craze. ‘Overhead pass, Zhu’ Wang shouted again.But I thought I could take the goal myself. I wanted to show my skills during the out-two count. Suddenly, I felt that there was just me, basketball and spectators in this world and my feeling was; I belonged to myself. I felt I would succeed soon†¦ ‘AH~’ all at once, a girl was running towards me. Before I could understand what was happening, I lost the ball. I found that, time, all the yelling and my pulse almost stopped at once. I could only see my teammates’ blue grimaces, which hurt me so much. Distraught, I suddenly notified my teammates who were present.So there they were, with me. I was not fighting alone. I had my comrades, I had my friends. Their grimaces made me feel hurt and guilty. I should not ha ve been selfish. I should have known that, I belonged to the team. I should have passed the ball to Wang. She was in a wonderful position to score. It was our last chance to win. If we got the score, we could have beaten our opponents, it was my fault. Now, we did not have enough time to win. Losing this chance, we were destined to lose this game. Finally, we lost our game, one point! We were so desperate that we could hardly believe it.This game left me with so many things to think. I felt like I am a little plank. The so called success, which collided with the team’s interests, could not last long. At most, it was just a beautiful personal short show. I do not just belong to myself, sometimes, I should not just consider myself. I have the responsibility to my team, to my school, to my home and even to my society. I cannot let my memories stick to the lost basketball game. If I was given the opportunity again, I would appreciate that, as a plank, I should do everything in my ability to keep my cask full of water.

Public Human Resource Management Essay

Please respond to the following: * Analyze the topics discussed in Chapter 1, with the exception of the laws. Select two topics and discuss two positive effects and two challenges the topic poses for human resource departments in the public sector. Performance Managementfor human resource departments it is important; to utilize the skills, focus and provide incentives for employees that are based on performance to achieve the organization’s goal. Human resource departments need to provide training and programs that are accessible to help enhance members of the organization’s learning with constant changes in policies and procedures. Two challenges posed to human resource departments; the inability to provide essential information to access or evaluate an employee’s performance accurately, Failure to provide quality and satisfactory customers services to connect with a task group with the strategies and plans the organization has implemented. Improvement in Labor Managementfor human resource departments it mean networking and communicating with various industrials and labor force can be a way to improve relationships even though they may not agree on some issues. Implementing policies and strategic plans that will benefit the public and private globally as well as nationally is vital in society today. Challenges posed to human resource departments; a human resource department or union disputing and failing to negotiation and resolve an issue, Trends in the change or advancement of technology and the ability of human resource departments to deal with the change especially in a global labor market. The outsourcings of jobs and employees that perform their jobs without being in a traditional workplace can create challenges for human resource departments when there is less or no communication among staff. Two topics that have an effect for human resources are 1) Recruitment and 2) Training and development. Two positive effects for recruitment is that there is a need to  fill 300k positions annually, and their is a need to attract quality applicants. Two challenges for Recruitment are recruiting qualified applicants, and keeping up with the rapid pace to hire the most qualified applicants. Two positive effects for training and development is that it will allow employees to take advantage of gaining knowledge to increase their chances of getting promoted. It will also allow companies to attract the best employees. Two challenges would consist of the cost for setting up training and development, and the alloted time allowed for an employee to complete neccessary training. Week1-Dq2 â€Å"Public Human Resource Management in the News† Please respond to the following: * From the e-Activities, discuss the current event you reviewed from the selected agency and determine the cause of the issue, noting if the cause was due to neglected public bureaucracies from elected and appointed officials. Discuss at least two results of the issue. Using USA.gov, I chose to investigate the United States Postal Service (USPS) agency. I was aware that this group was in financial strain for some time, but I found it interesting to review some of the latest information regarding key problems and possible solutions. Currently, the USPS operates with about 650,000 unionized personnel. Employees sort, package, transport, and deliver the public mail. Although the organization charges for its services (postage rates, etc), as an agency, much of its budget is subsidized by public funds. In discussing the current situation, the Washington Post reported, â€Å"first-class mail volume [is] plummeting as Americans conduct more business and communications through the Internet.† Perhaps what is most important is the fact that this trend is continuing as the USPS reportedly lost $16 billion in the 2012 fiscal year. For this reason the USPS issue has been debated in Congress for years and has recently been one of several key debates for lawmakers during the â€Å"fiscal cliff† dilemma. In the past Congress has had difficulty deciding whether to adopt solutions such as suspending Saturday delivery and limiting other specialty services. Also, there is the question of how much public money should go to USPS employee retirement benefits and labor contracts. To many individuals, this is traditionally seen as a bureaucratic problem; however, personally I do not believe that the problem is purely the result of public  sector negligence. Like many government services, it is more likely that the answer lies in serious reform rather than complete suspension. Interestingly, I located an article about the nonprofit – National Academy of Public Administration – that suggested a kind of public/private hybrid approach to fix the USPS’s difficulties. The concept entails â€Å"farming out† much of the behind the scenes process while a federal letter carrier would still handle front-line delivery services. What is apparent is that there are several significant results from this issue including the continuing postal rate increases, the reduction of service (e.g. limited post office hours), and continued legislative debate of whether this public service is vital enough to continue to ask taxpayers to subsidize what seems to be a failing business formula. http://www.usa.gov/directory/federal/us-postal-service.shtml http://www.washingtonpost.com/politics/think-tank-to-study-privatizing-most-postal-service-operations/2013/01/03/2adc0b08-55ed-11e2-8b9e-dd8773594efc_story.html http://about.usps.com/who-we-are/postal-history/universal-service-postal-monopoly-history.pdf http://www.gao.gov/assets/210/203772.pdf wk2dq1 â€Å"Building HRM Capacity† Please respond to the following: * Imagine you are the consultant for the agency you selected in the Week 1 e-Activity (you may choose from one of the e-Activities). Assume the selected agency is large but poorly performing in a highly visible public program which did not have performance measures for employees. The public program serves over two million citizens across the 52 states. Propose and provide a rationale for two change strategies to address the agency’s performance. * Propose two methods of performance measures for the department to meet within six months. Provide a rationale for each method. * In week one I selected to analyze the United States Postal Service (USPS). Over the past decade this agency has been under increasing scrutiny regarding operation costs, procedures and personnel. Since last week’s discussion I took a few minutes to speak to my postal carrier in order to gain some perspective on internal communication within the agency. It was  surprising to learn that the departments within the organization are isolated in such a way that – with exception to â€Å"water cooler† talk – most USPS workers have about the same understanding of the agency’s problem as the general public. * * After reading the â€Å"Instructor’s Insight† supplemental article, I started to consider how the USPS personnel might benefit from a more constitutional administrative approach. Like many, I have noticed that customer service (or just simple pride in the job) is severely lacking with many USPS employees. Considering today’s job market, one would assume that individuals would take their work and team management very seriously. One might also say that it appears that some postal workers are immune from accountability. * * This said, one of the strategies that I would implement would be to reform the organizational culture. It should be a privilege to be employed by – and serve – the American people, while also being trusted to process citizens’ personal property. I agree with Newbold’s (2010) article, in that, public personnel members should pledge to uphold the U.S. Constitution through their service. I also feel that department management should be given the authority to make certain that this new attitude sustains. A simple professional attitude change within the organization can lead to greater productivity, and it could be measured in 6-months via public reaction (exit surveys, media reports, increase in sales, etc). * * After reading Chapter 2 in the Riccucci (2012) book, it also became apparent to me that the method in which recruiting and managing personnel could also benefit from change. In the section regarding â€Å"Strengthening Teaching† Klinger (2012) writes, â€Å"†¦transition includes ethical competencies: the ability to balance conflicting expectations like employee rights and organizational effectiveness†¦ (p22)† Balancing job productivity and employee needs is a challenge in almost every industry. Perhaps another solution might be to focus not only on hiring quality personnel, but continually reassessing employee qualities and how it might best serve the organization. * * Individuals can be motivated by compensation; however, exceptional performance tends to stem from passion. My recommendation would be that 21st-century HRM has to be focused on the individual’s strengths and weaknesses and not what the worker’s union requires. This in my opinion is currently a shortcoming of the USPS. Therefore, I would offer a 6-month challenge that involves department managers communicating with each staff members – every 2 to 4 weeks – and document at least one unique item that each staff person could offer that would benefit the USPS operation team. I believe that with a slow transition, personality can be infused into traditional staff procedure which will lead to empowerment and greater productivity.

Marketing Strategies For Marketing Efforts - 1869 Words

One-to-one marketing involves targeting the best customers a company has, to form close, personal relationships with them; in order to get all those customers exactly what they want. It is an idea that was proposed by Don Peppers and Martha Rogers in their 1994 book The One to One Futuree. One-to-one marketing sets a collaborative relationship between sellers and customers, and a trend toward highly targeted marketing. One-to-one marketing involves five steps 1. Establishing short-term measures to evaluate your marketing efforts, which helps in determining how you measure your marketing efforts. For example, will you use higher customer satisfaction ratings, increased revenues earned per customer, number of products sold to customers, transaction costs, or another measure? 2. Identifying your customers. All the information about your current customers, including their buying patterns, likes, and dislikes are gathered as much as you can, by including opt in questions that allows you to legally gather and use their phone numbers and e-mail addresses when conducting business with them. This enables you to remain in contact with them for follow up purposes. 3. Differentiate among your customers by determining who your best customers are in terms of what they spend and will spend in the future ( customer lifetime value), and how easy or difficult they are to serve. Identify and target customers that spend only small amounts with you but large amounts with your competitors.Show MoreRelatedMarketing Strategies For The Sales And Marketing Efforts For Biokinemetrics1401 Words   |  6 PagesBiokinemetrics Brand Platform This Brand Platform represents the foundational cognitive strategies for the sales and marketing efforts for Biokinemetrics. 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Reading And Writing Of Reading - 976 Words

Are reading and writing connected? Reading and writing have always been strong elements, in our lives, studies have shown that reading affects writing and vise-versa. Stephen King said, â€Å"If you could put together a model car or assemble a piece of furniture from directions you could write a sentence†. He states the importance of two powerful elements, reading and writing, and by putting them together we could make something out of them. I can come to terms with the fact that reading and writing are the key elects to many opportunities although it has not always been easy to convey. Reading and writing together are both the path to improving our vocabulary and expanding of our knowledge, even though certain people will argue differently, and say that only one (reading or writing) of them is the key element. First, the important connection that reading and writing has to our vocabulary is that we expand our mind and our words as well. Elements like reading and writing are both major factors on what someone can accomplish, reading helps us become better writers in writing an essay or even a book. It also starts from the time we start going to school, that we learn how to read and write, how to sound our consonants and vowels. Instilling in us from the beginning the importance of reading and writing; are our teachers, preparing us for our future, academically and in the workforce. Roseanne Rocha Tavares once said, â€Å"In recent years many authorities have called for the necessityShow MoreRelatedReading And Writing Of Reading1156 Words   |  5 Pagesthat come from learning about reading and writing. Such skills as reading road signs, writing your information down on job applications, and being able to read regulations and laws are all possible due to learning how to read and write. 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Marketing Plan For A Job For Small Business Owners Essay

INTRODUCTION Sales are the name of the game if you run your own business. But being good at selling is rarely the reason that the entrepreneurs get started the first place-passion; expertise and the desire to be your own boss are the main drivers. The truth is that selling is often one of the difficult aspects of the job for small business owners. Having sales strategy will help to focus the attention and ensure that organization can make the most of the every opportunity. Improving sales starts with having confidence and what company have to offer and understands the needs of the customer. This applies to selling products to wide customer base or pitching the key contracts in nearby sector. Having a plan is essential the organization will need to identify prospectus, create sales forecast, generate leads and convert those leads in to sales. If the organization rely on few key customer, it’s worth brushing up on the sales executives presentations and negotiation skills and als o need to master the art of networking to make new connection. Distribution is the method the organization use to get the products or services through various distribution channels to the ultimate purchaser or end user. It is how and when the consumer buys the company’s product. It is vitally important activity that focuses on how to reach the target market, location of the target market, transportation of the stock, convenient means for customers to obtain the products or services and understandingShow MoreRelatedThe Key Elements Of A Successful Business1423 Words   |  6 Pagesresearch in small business. I want to know what it takes to build a successful business. What are the skills needed to start a new business? What are some of the steps to building a business model and plan? I am working on getting my degree in business. 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One Thousand Times Before the Light Shines free essay sample

What if Thomas Edison would have given up after his 552nd attempt to invent the light bulb? Perhaps we’ll still be lighting candles during the darkness, countless inventions would only be a rumor, and this sentence would have been written on a typewriter rather than a computer, since the typewriter doesn’t need electricity. Edison kept trying and tried one-thousand times until the light bulb illuminated. What’s more inspiring is what Edison had to say to a reported who asked him, â€Å"How did you feel to fail 1,000 times?† Edison replied, â€Å"I didn’t fail 1,000 times. The light bulb was an invention with 1,000 steps.† Someone said to me once: â€Å"dare to take risks,† and that’s exactly what I did. Throughout the seven years that I’ve been living in the U.S. I’ve experienced several disadvantages that undocumented immigrants face daily. I recall that during High School, I was rejected to several clubs and unique opportunities only because I couldn’t fill out the social security box. We will write a custom essay sample on One Thousand Times Before the Light Shines or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The same occurred when I applied for a job and a driving license it was rare for me to find an open door. Last autumn, I knew that I would probably not go very far without that alien number, but I still decided to take the risk to apply to colleges that were out of my league in terms of cash. I decided to take the risk and not have a plan B, because â€Å"plan B† meant staying at home. Furthermore, I yearned with going away from home and leave behind me all the trouble and drama that occurs there. I knew that my parents’ constant quarrels would become a greater impediment in different aspects of my life, but most importantly, I questioned whether if I would be able to fully concentrate on my studies? For the first time, I desire more autonomy in my life, learn without interruptions, and explore freely the different passions that allow me to express myself as an individual. It all sounded so simple and easy, but that wasn’t the outcome. The result was rather disappointing and I must add that it was â€Å"rough† for me to accept the hateful reality that I had no place to go after High School. Nevertheless, I ought to recognize that since I took a risk it was either win or lose and this time I lost. Although, I did felt defeated, ashamed, and I fear that anyone at school would dare to ask me: â€Å"where are you going?† Because, I would only begin to tremble and my mind would turn utterly blank. But, soon all those feelings vanished and I understood that I had to get back on my feet. The road to success contains several stones that may challenge my character and even have the potential to make me stumble, but if reaching the finish line is my goal then I must rise once again. Besides, stumbling is part of our life; didn’t Dr. Seuss fail to get published twenty-seven times? Didn’t Oprah Winfrey have many setbacks when she was starting her career? One of those stumbles was when she was fired from her job as a television reporter because she was â€Å"unfit for TV.† Or Vincent Van Gogh, who only succeed in selling one of his paintings during his l ifetime, however did that stop him from completing more than two-thousand works? No. Failing has not halted my driving passion for life and for trying. Guess what? I’m no longer embarrassed to admit that I fell down, because I’m certain I tried my best. I think failing has allowed me to strengthen my character and to understand, from a very early age, that life is filled with that word we all quiver when we heard it, â€Å"failure.† But it’s important that whenever we fail, to see it as just another step until the light bulb shines its bright light, the way Edison said.